Then sign on with recovery account to do the restore (a separate personal account). Once you are logged in, you can reconfigure the Authenticator app.Ĭreate an authenticator cloud backup on old phone then you can restore from the authenticator cloud backup to new phone but make sure no accounts have been added to the newly install app. For example, you can request a verification code via email or SMS. Two-Factor Authentication (2FA): If you have set up two-factor authentication (2FA) for your Microsoft account and are unable to receive the verification code, you might need to use an alternate method for 2FA temporarily. Follow the on-screen instructions to add the account. Choose the type of account you want to add (e.g., Work or School Account, Personal Account, or Other). Tap the '+' icon or "Add Account" option. Open the Microsoft Authenticator app on your new iPhone. If you are having trouble transferring your Microsoft Authenticator app setup from your previous iPhone to your new one, here are some steps to help you resolve the issue:Ĭheck Data Transfer: Ensure that you have transferred all the data and apps, including Microsoft Authenticator, from your previous iPhone to your new one using an iCloud backup or any other data transfer method you prefer.Īpp Installation: Make sure you have installed the Microsoft Authenticator app on your new iPhone from the App Store.Īccount Recovery: If your accounts are not automatically transferred, you can manually add them to the Authenticator app.
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